Our 3 Core Privacy Commitments
- 100% Ad-Free: We never sell or rent your data to advertisers or third parties.
- Unguessable Cryptographic Links: Letters cannot be indexed or discovered without the link.
- Optional Passcode Protection: Only someone with the secret 4-digit code can open the envelope.
1. Information We Collect
To render and deliver your interactive letters, we collect only the information you explicitly provide:
- Account Information: Your email address and basic profile info when you sign in via Google or email magic links.
- Letter Content: The text of your messages, titles, selected envelope styles, wax seals, stamps, uploaded photo memories, and custom background audio files.
- Delivery Details: The recipient’s phone number or email address solely for automated scheduled SMS or call deliveries that you schedule.
- Payment Data: All payments are processed directly by our PCI-DSS compliant payment gateways (Whop / Stripe). We never store raw credit card numbers.
2. How We Use Your Information
Your data is utilized exclusively for service fulfillment:
- Generating your interactive letter webpage and 3D animated envelope reveal.
- Delivering scheduled SMS, email, or telephone call notifications at your chosen time.
- Allowing you to edit, view, or manage letters within your "My Letters" dashboard.
- Providing customer support and processing refund requests.
3. Confidentiality & Secret Letter Protection
Unlike public social networks, Wish2Luv letters are private by default. Each letter is assigned an unguessable high-entropy URL slug (e.g. /l/a8f2k9...).
Additionally, you have the option to enable Secret Passcode Lock. If enabled, anyone visiting the letter link must enter your secret 4-digit code to read the letter or view any attached photos.
4. Search Engine Indexing
Personal letter URLs (/l/*) are configured with noindex, nofollow robot instructions. Search engines such as Google, Bing, and AI crawlers are strictly prohibited from indexing your private letters. Only public marketing pages and informational guides are crawlable.
5. Data Storage, Retention & Deletion Rights
You maintain complete control over your content. You can delete any letter and its associated uploaded media directly from your account dashboard at any time. When deleted, the letter is permanently removed from our active database.
Under GDPR, CCPA, and global privacy frameworks, you have the right to request access to your data, correction of inaccuracies, or complete account erasure. Simply email us at [email protected].
6. Cookies and Tracking
Wish2Luv uses only essential session cookies and local browser storage to keep you logged in and preserve your draft letter progress as you type. We do not use intrusive third-party cross-site advertising cookies.
Contact Our Privacy Officer
If you have any questions or data requests regarding our Privacy Policy, write to our Data Protection team at [email protected].