Refund & Satisfaction Guarantee

1. Eligible Refund Scenarios

You are entitled to a full refund under any of the following circumstances:

• Unopened Keepsakes: The letter link has never been opened or accessed by the recipient within 30 days of purchase.
• Technical Delivery Failure: A scheduled SMS message or automated telephone call alert failed to transmit due to an internal server or carrier gateway glitch.
• Accidental Duplicate Charges: If an internet blip causes double billing for the same keepsake, the duplicate transaction is automatically or manually refunded in full.

2. Non-Refundable Situations

Because digital letters are instantaneous custom goods, refunds cannot be issued once:

• The recipient has already opened, viewed, and enjoyed the unboxing experience.
• An incorrect phone number or email address was provided by the sender for scheduled delivery.
• A change of mind occurs after the letter content has already been successfully delivered and read.

3. How to Request a Refund

Requesting a refund takes less than 60 seconds:

1. Send an email to [email protected] with the subject line Refund Request - [Your Order/Email].
2. Include your letter link or the email address used during checkout.
3. Our support team will review and approve your request within 12 to 24 hours.

4. Refund Processing Time

Once issued, refunds are credited back to your original payment method (Credit/Debit Card, Apple Pay, Google Pay, GCash, or local payment method). It typically takes 3 to 7 business days for your financial institution or bank to reflect the funds on your statement.